Return & Refund Policy

Thank you for shopping with Meclay London.** We strive to provide high-quality products and exceptional service. Please review our Return & Refund Policy carefully before making a purchase.

**1. Return Policy**

At Meclay London, we understand that sometimes a return is necessary. We accept returns on products within **3 days** from the date of delivery. To be eligible for a return:

- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- You must provide a receipt or proof of purchase.

**To initiate a return:**

1. Contact our customer service team at [insert email/phone number] within 3 days of receiving your order.
2. Provide your order number, the reason for the return, and any relevant photos if applicable.
3. Our team will provide you with instructions on how to return the item.

**Please note:**

- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item).
- Items returned after the 3-day window will not be accepted.

**2. Refund Policy**

Please be aware that **Meclay London does not accept refunds**. Instead, we offer the following options:

- **Exchange:** If you receive a product you are not completely satisfied with, we can facilitate an exchange for a different item of equal value or issue a store credit.
- **Store Credit:** You may choose to receive a store credit for the amount of the returned item, which can be used for future purchases on our website.

**3. Non-Returnable Items**

Certain items are non-returnable, including but not limited to:

- Personalized or customized products
- Final sale items

**4. Damaged or Defective Items**

If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue and provide a replacement or store credit as appropriate.

**5. Contact Us**

For any questions or concerns regarding our Return & Refund Policy, please contact us at:

- +923107743745

**6. Policy Changes**

Meclay London reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

Thank you for shopping with Meclay London!